酒店服務行業實用基礎口語

在正式的.英語表達裏，疑問基本句型可分為下列四種：

1. May I...

2. Could you...

3. Would you...

4. Shall I...?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

　1．自己要做什麼事時，就使用May I ...

May I have your name, please? 請問尊姓大名

May I have your check-out time, please? 請問您什麼時候結賬離開？

May I see your passport, please? 請讓我看一下您的護照好嗎？

May I know your nationality, please? 請問您的國籍是什麼？

2．麻煩客人時，可使用Could you ...

Could you fill out the form, please? 請您填寫這張表格好嗎？

Could you write that down, please? 請您寫下來好嗎？

Could you draft the fax, please? 請您寫下傳真的草稿好嗎？

Could you hold the line, please? 請不要掛電話好嗎？

3．詢問客人的喜好或是做什麼時，可使用Would you ...

Would you like tea or coffee? 請問您要喝茶還是咖啡？

Would you like to take a taxi? 請問您要搭計程車嗎？

Would you mind sitting here? 請問您介意坐在這裏嗎？

　4．在提供建議協助、徵求意見時，可使用Shall I ... 或Would you like me to do ...?

Shall I draw the curtains? 請問需要我把窗簾拉上嗎？

Shall I draw you a map? 請問要我為您畫一張地圖嗎？

Shall I make the reservation for you? 請問要我為您安排預約嗎？